Frequently Asked Questions

Domestic orders within UAE typically arrive within 2-3 business days. International shipping takes 5-10 business days depending on the destination. Express shipping options are available at checkout.

Yes! We ship to over 50 countries worldwide. Shipping costs and delivery times vary by location. You can see the exact shipping cost at checkout.

Once your order ships, you will receive an email with a tracking number and link. You can also track your order by logging into your account and viewing your order history.

Orders can be modified or cancelled within 1 hour of placement. After that, the order enters processing and cannot be changed. Please contact us immediately if you need to make changes.

We offer a 14-day return policy for unused items in their original packaging. Items must be unworn, unwashed, and with all tags attached. Some items like attars and undergarments are non-returnable for hygiene reasons.

To initiate a return, log into your account, go to your order history, and select "Return Item". Follow the instructions to print a return label. You can also contact our customer service team for assistance.

Refunds are processed within 5-7 business days after we receive your return. The refund will be credited to your original payment method. Please allow additional time for your bank to process the refund.

Yes, we offer free exchanges for size or color within 14 days of delivery. Simply initiate a return and place a new order for the item you want. We recommend doing this promptly to ensure availability.

Each product page has a detailed size guide. For thobes, we recommend measuring a garment that fits you well and comparing it to our size chart. If you are unsure, our team can help you find the perfect fit.

Yes, all our products are 100% authentic. We source directly from reputable manufacturers and artisans across the Middle East. Each item comes with authenticity guaranteed.

Most thobes can be machine washed on a gentle cycle with cold water. We recommend using mild detergent and hanging to dry. Iron on low heat if needed. Check the care label on your specific garment for detailed instructions.

Yes, we offer custom tailoring services for select products. This service has an additional lead time of 2-3 weeks. Contact us for more information about custom measurements and pricing.

We accept all major credit cards (Visa, Mastercard, American Express), debit cards, Apple Pay, Google Pay, and Cash on Delivery (COD) for UAE orders. All transactions are secured with industry-standard encryption.

Absolutely. We use SSL encryption and are PCI DSS compliant. Your payment information is never stored on our servers. All transactions are processed through secure payment gateways.

No, you can checkout as a guest. However, creating an account allows you to track orders, save addresses, earn loyalty points, and access exclusive member-only offers.

Click "Forgot Password" on the login page and enter your email. You will receive a password reset link within a few minutes. Check your spam folder if you do not see it.